Customer care
Return & Refund Policy
30-day return window
Contact us within 30 calendar days of receiving your item to request a return.
Change-of-mind returns
Items must be unused, unworn, unwashed, in original condition and original packaging, with original tags attached. Please request authorization before sending your item.
Damage, defects or incorrect items
If your item is damaged, defective or incorrect, contact us with your order number and a description of the issue; photographs can help us review it. Ordinary change-of-mind conditions do not prevent you from reporting a defect or inspecting an item to identify damage or an error. We will arrange the appropriate return and refund resolution with you.
How to request a return
Email [email protected] with your order number and return reason. Once authorized, return the item to rythmiik, 3 Rue Du 19 Mars 1962, 52100 Saint-Dizier, France. Our company address is also our return address. Include the information provided with the authorization so we can identify your return.
Return shipping and fees
We cover return shipping for our errors, damaged items and defects. Customers cover return shipping when changing their minds. We do not charge a restocking fee.
Refunds
Following approval, we will initiate the refund to your original payment account within 10 calendar days. The date the funds appear depends on your payment provider. Contact us if you need help checking the status.
rythmiik · 3 Rue Du 19 Mars 1962, 52100 Saint-Dizier, France
[email protected]